Support

Need help with Oustwit? You're in the right place.

Email us

The fastest way to reach a real human:

We reply within two business days. Most issues we hear about are resolved on the first reply.

When you write in, please include:

• Your account email (so we can look up your account).
• The device and OS version (e.g., "iPhone 14, iOS 17.5" or "Pixel 7, Android 14").
• The app version (shown in the main menu, bottom-center, e.g., "v1.0.0").
• A clear description of what you were doing when the problem happened.
• A screenshot or short screen recording, if you have one.

You don't need to include all of these — just whatever's easy. We'll ask for anything else we need.

Common issues — quick answers

My credits are missing after a purchase

The store sometimes takes a moment to confirm a purchase. Pull the app to the background, wait ten seconds, and bring it back. If the credits still aren't there, open Settings → Restore Purchases in the app. If they're still missing after that, email us with the order number from your Google Play or App Store receipt and we'll credit them manually.

A match disconnected and I lost credits

Credits are spent when an online match starts, not when it ends, so a disconnect doesn't refund the credit. However: if the disconnect was on our side (server outage, server-restart in the win-reason of the match record), we'll refund the credit on request. Email us with the approximate time of the match and your username.

I want to delete my account

Two options:

1. In the app — Settings → Delete account.
2. On the web — oustwit.com/delete-account.

I want a refund on a credit pack

Refunds are processed by the store you bought from:

• Android: Open the Google Play app → tap your profile → Payments & subscriptions → Budget & order history. Find the Oustwit charge and tap Request a refund. Or, on the web, go to play.google.com/store/account.
• iOS: Go to reportaproblem.apple.com and find the Oustwit purchase.

If the store turns down your request and you think we should help, email us. We can sometimes resolve cases the stores can't.

Service status

Online play depends on our servers. If you think there's an outage:

• Try again in 30 seconds — the client automatically fails over to a backup server, which usually takes a few seconds.
• If both servers are down, the lobby will be empty and challenges won't deliver. Solo play against the AI still works fully offline.

Privacy and legal questions

For privacy questions or to exercise rights under data protection law (access, correction, export, deletion), email . We respond within 30 days, usually much faster.

Our policies:

• Privacy Policy
• Terms of Service

Press inquiries

For press, partnership, or interview requests, see the Press kit or email .

Postal address

If you need to reach us by mail: